In our ongoing effort to provide our customers with a better all round service we have migrated our Technical Support over to Collabable.com as always, you can get support by using the form on our Website or by sending an email to support@codespaces.com
Our ‘A’ Game
Technical Support is an area where we often trump our competition, we try to respond as soon as possible and to be as personal as possible at all times. If you email us a support request we try to break the common perception that emails to support departments go in to black holes and rarely come back, We try to exceed your expectations and most of the time I think we do.
With that said, managing 24/7 support requires a lot of hard work and commitment, because we want to be fresh and as helpful as we can at all times (yes Sunday evening at 23:00 hrs too) we need to provide our support reps with the tools to enable them to do there job from wherever they are.
Raising the Bar
We recently moved all our support to Collabable.com, and while the platform itself is currently in Beta we couldn’t be happier. Collabable enables us to respond to customer support requests, sales queries and general customer communications quicker and more conveniently than ever before.
Any user email we recieve generates a dedicated discussion in the Collabable system, which we can manage form any location at any time, we can use our mobile devices (ipads, iphones) as if we were tied to our desks. These discussions are recorded for the user to review long after they are closed, we hope this will be a valuable addition to our toolset which will benefit all.
While we hope that you will never need to use our Support Services, should you need anything from us, its now simply a Discussion Away!
